Technical Support - Frequently Asked Questions

Listed below are some of the most frequently asked questions about technical support issues. Simply click on any question to jump directly to the answer.

If you don't find the answer to your question here, please contact us at (229) 377-9515 or email us at support@cns-internet.com.


Internet Explorer says I'm working offline. How do I get online?

When in offline mode, you can only view web pages that you have stored on your computer (versus retrieving the pages from the Internet.) When you attempt to get online, Internet Explorer will produce a box that reads, "Web page you requested is not available offline. To view this page, click Connect." You will have the option to Connect or to Work Offline. Click the Connect button to view the requested page.

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Internet Explorer's Connection Wizard keeps popping up. How do I get rid of it?

A dial-up wizard will pop up when you open Internet Explorer if the browser is not set to connect using your local area network (LAN). To correct this, click on the Tools menu at the top of your screen and then click Internet Options. In the window that pops up, click on the Connections tab at the top. Click the Setup button in the top right-hand corner of the window.

Now select the option to Connect Manually or through a local area network (LAN), and click the Next button. Select the option to Connect using your local area network (LAN), and click the Next button. Automatic discovery of proxy server, Use automatic configuration script, and Manual proxy server should NOT be checked.

Click the Next button. Select No when asked to setup an Internet mail account, and click the Next button. Click the Finish button, and Internet Explorer will be configured to connect using your cable modem.

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How do I set up my email account for Outlook Express?

1. In Outlook Express, click Accounts on the Tools menu.
2. In the Internet Accounts dialog box, click Add, and then click Mail.
3. In the Display Name box, type the name that you want others to see when you send a message, and then click Next.
4. In the E-mail Address box, type the e-mail address for the account that you are using (for example, "johndoe@syrupcity.net"), and then click Next.
5. Under E-mail Server Names, click the Post Office Protocol version 3 [POP3], and then type the names of your incoming (pop3.syrupcity.net) and outgoing (smtp.syrupcity.net) e-mail servers. Click Next.
6. Type your account name and password in the POP Account Name and Password boxes then click Next.
7. Click Finish.

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How do I set up my email account for Netscape Communicator?

Open Netscape, and click on Edit. Then click on Preferences. A window will pop up. In the left hand column with the white background, click on the + next to Mail & Newsgroups.

Click on Identity, and on the right hand side of the page, fill in the information requested. Then, click on Mail Servers (beneath Identity). On the upper right hand side of the page, you should see your incoming mail server box. Click the Edit button

A new window will pop up. Be sure the server name reads pop3.syrupcity.net, and the server type is POP3. Type in your user name, and be sure to check the box that reads Remember Password. Click OK and then click OK again at the next screen
You will be returned to the screen where you started. Beneath the Incoming Mail Server section, you will see Outgoing Mail server. Type in smtp.syrupcity.net, and type in your username where appropriate. Click OK. You will have successfully configured your Netscape email!

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Outlook Express won't save my password. Why not?

Outlook Express may not have been configured to save your password. To turn this option on, open Outlook Express, and click on Tools. Next click on Accounts, and then click on the Mail tab.

Now click the Properties button on the right hand side, and then click on the Servers tab. Near the middle of the page, you will see your Log On name and Password. Beneath the password box, check the box that reads Remember password. Click OK and then click Close.

Outlook Express will ask you for your password one last time but should not ask for it again.

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Netscape Messenger won't save my password. Why not?

Netscape may not have been configured to save your password. To turn this option on, open Netscape Messenger, and click on Edit. Click on Preferences. A window will pop up. Click the + next to Mail & Newsgroups, and then click on Mail Servers. On the upper right hand side of your screen, you will see 3 buttons. Click on the Edit button. A new window will pop up. Near the middle of the new window, you will see your Username, and beneath it, you can check the option to Remember Password. Click OK, and click OK again. You will need to enter your password one more time, and after that, Netscape should not ask you for your password.

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Can more than one computer connect to the Internet at one time?

Yes, you can connect multiple computers to your Syrupcity.net connection.

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How can I get a static IP address?

You can purchase a static IP address for an additional $15.00 per month. Email Technical Support for more information or call (229) 377-9515.

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Can I have dial up access even though I'm using a cable modem to connect to the Internet?

No, at this time, you cannot connect to syrupcity.net via dial-up.

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Can I get my email when I'm away from my computer or on a trip?

Yes, Syrupcity.net has an interface so you can get your email away from your home or office. If you have access to the Internet, direct your Internet Browser to http://webmail.syrupcity.net. This web email is available anywhere you have Internet access.

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How many email addresses do I have?

Syrupcity.net accounts by default come with one email address. Additional email addresses are available for only $2.50 each per month.

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How do I setup my homepage?

Syrupcity.net provides its users with personal web space; however, we do not provide technical support on how to build your page or how to transfer it to your assigned space. However, we have compiled a list of help topics that should help you along your way. Click here for the help documents.

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What is my homepage address?

A syrupcity.net user's web page address is based on the username/email selected when the service was installed. For instance, if you chose johndoe as your username, your personal web space address is listed as http://www.syrupcity.net/~johndoe.

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