CUSTOMER SERVICE REPRESENTATIVE
Department: Utility Department
Pay Rate: $14.29 - 19.00
POSITION SUMMARY:
Provides customer service and cashier support for the City’s Utility services. Responsible for processing payments, maintaining account accuracy, and responding to customer inquiries in a professional and courteous manner. Performs clerical duties to support utility billing and recordkeeping operations.
KEY RESPONSIBILITIES:
Serves as cashier; receives, records, and processes payments for utilities and related services.
Uses computer systems to access and update customer accounts, respond to inquiries, and resolve billing or service issues.
Answers a high volume of calls and assists customers in person and by phone with professionalism and accuracy.
Sorts, posts, and files daily mail and night-drop payments; prepares daily transaction reports.
Closes out daily transactions, balances cash drawers, reconciles deposits, and prepares bank deposits.
Dispatches utility crew as needed during outages or service interruptions and assists with cut-off listings.
Maintains returned-check records, issues deposit increases, and sends appropriate correspondence.
Creates and dispatches service orders; monitors completion and ensures computer records are accurate and up to date.
Maintains organized electronic and paper records for customer accounts, payments, and service activities.
Provides professional and courteous assistance to coworkers and the public.
Other duties may be assigned.
POSITION REQUIREMENTS:
High school diploma or equivalent required.
Two years of customer service, cashiering, or clerical experience preferred.
Knowledge of basic mathematics and standard office procedures.
Proficiency with computers and common office software applications.
Strong communication and organizational skills with attention to accuracy.
Ability to perform financial transactions responsibly and courteously.
Must maintain confidentiality of customer information and handle records securely.
APPLICATION INFORMATION:
Application may be obtained from City Hall- 119 N Broad St. & online at syrupcity.net
All Applicants must complete a City of Cairo Application
THE CITY OF CAIRO IS AN EQUAL OPPORTUNITY EMPLOYER CERTIFIED DRUG-FREE WORKPLACE.